How long will my order take to arrive?
Most orders are processed within 1-3 business days. After it's shipped, average delivery times are 7-10 business days within the United States.
If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.
Returns and Exchanges
Anything can be returned for a full refund as long as it's in its original condition. Anything can be exchanged for a different size as long as it's in its original condition. Valid for 1 year after purchase.
I'm an international customer. Does the price include customs fees/import taxes?
The order price you paid us only covers the cost of shipping the product to you. Some countries charge an import tax upon any purchase you make that comes in from a different country. Please consider the tax laws of your country before purchasing.
Why hasn't my tracking information updated?
Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
I just placed an order, but I accidentally put in the wrong shipping address! What should I do?
We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.
The customs information says that my international order is stuck at a sorting facility! What does that mean?
Customs information for international orders is not quite the same as tracking information. Customs information is only updated when it is relevant to the customs process. Even if it appears that your order is “stuck” in a sorting facility, there’s no need to worry – your order is likely much further along than it appears.
Where is Runwoodie located?
We’re located in the United States of America! Our shipping facility is located in Los Angeles, California.